Information We Collect

At ToolCore HubNet, we collect information that helps us provide better cloud computing services to businesses in Taiwan and beyond. This includes data you provide directly when creating accounts, using our services, or contacting our support team.

We gather technical information automatically when you access our cloud platforms. This includes server logs, usage patterns, performance metrics, and security-related data that helps us maintain service quality and protect your infrastructure.

• Account registration details including business name, contact information, and billing data
• Cloud service usage statistics and performance monitoring data
• Support communications and technical assistance requests
• Security logs and access patterns for infrastructure protection
• Payment information processed through secure third-party providers

How We Use Your Information

Your information serves specific purposes related to delivering reliable cloud computing services. We don't use your data for unrelated marketing activities or share it with unnecessary third parties.

Data Protection Measures

Security isn't an afterthought in our cloud infrastructure. We implement multiple layers of protection that meet international standards while complying with Taiwan's data protection requirements.

Our data centers use enterprise-grade encryption, access controls, and monitoring systems. Regular security audits ensure our protection measures stay current with evolving threats and regulatory changes.

• AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Multi-factor authentication required for all administrative access
• Regular penetration testing by certified security professionals
• Automated backup systems with geographically distributed storage
• 24/7 security monitoring with immediate incident response protocols
• Staff security training and background verification procedures

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have specific rights regarding your personal information. We've designed straightforward processes for exercising these rights.

Third-Party Services

Some aspects of our cloud computing platform involve carefully selected third-party providers. We maintain strict standards for any partner who handles client data and ensure they meet our security and privacy requirements.

Payment processing uses established financial service providers who comply with PCI DSS standards. Technical monitoring tools help us maintain service quality but access your data only when necessary for troubleshooting or performance optimization.

• Payment processors for secure billing and subscription management
• Cloud infrastructure providers for distributed service delivery
• Security monitoring services for threat detection and prevention
• Customer support tools for efficient technical assistance

International Data Transfers

Our cloud computing services may involve data processing across multiple geographic regions to ensure optimal performance and redundancy. We implement appropriate safeguards for any international data transfers.

When transferring personal data outside Taiwan, we use standard contractual clauses, adequacy decisions, or other approved transfer mechanisms that provide equivalent protection to Taiwan's data protection standards.

Cookie and Tracking Technologies

Our website and cloud management platforms use cookies and similar technologies to improve functionality and understand usage patterns. Most cookies are essential for service operation, while others help us enhance user experience.

You can control cookie preferences through your browser settings. However, disabling essential cookies may limit access to certain platform features or administrative functions.

• Authentication cookies to maintain secure login sessions
• Preference cookies to remember your dashboard settings
• Analytics cookies to understand service usage patterns
• Security cookies to detect and prevent unauthorized access

Data Breach Notification

In the unlikely event of a security incident affecting personal data, we follow established notification procedures that comply with Taiwan's Personal Data Protection Act and international best practices.

We maintain detailed incident response procedures and work with relevant authorities when required. Affected clients receive direct notification within 72 hours of incident discovery, along with information about protective measures and recommended actions.

Policy Updates and Changes

This privacy policy reflects our current data handling practices as of March 2025. We review and update this policy periodically to address changes in our services, technology, or regulatory requirements.

Significant changes are communicated through multiple channels including email notifications, account dashboard alerts, and website announcements. Continued use of our services after policy updates indicates acceptance of the revised terms.